Local Home Care You Can Trust
Helping you stay independent at home
At Harbourside Port Stephens, our Home Care services help older people stay safe, independent and connected in their own home.
With the introduction of the Australian Government’s Support at Home program, we continue to deliver the same trusted care — now within a simpler, more flexible system.
As a local not-for-profit, we’re proud to support our community with personalised care backed by experienced nurses, allied health professionals and a team that genuinely cares.
Talk to our Home Care team today
Simple, supportive care at home
Support at Home is the Australian Government’s new program for in-home aged care. It replaces Home Care Packages and brings a simpler, more flexible way to access services.
Under Support at Home, services are delivered across eight funding levels and grouped into three areas:
- Clinical care (such as nursing and allied health)
- Independence support (such as personal care and transport), and
- Everyday living (such as domestic assistance and meals).
At Harbourside, we support you across all areas, with a strong focus on clinical care and allied health.
Support at Home also includes additional pathways for short-term or specialised support, such as restorative care, end-of-life care, and assistive technology or home modifications where needed.
At the same time, other programs such as the Commonwealth Home Support Programme (CHSP) continue to provide entry-level support. At Harbourside, we offer CHSP services including domestic assistance, individual and group social support.
At Harbourside, our Home Care services continue as usual — we’ll guide you through the different options and help you understand what’s right for you.
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Ways we can support you
Whether you’re just starting out, already receiving services, or looking to change providers, we can support you in a way that suits your situation:
- Support at Home (replacing Home Care Packages)
- Commonwealth Home Support Programme (CHSP)
- Home Care services – privately funded
- DVA Home Nursing Program
- Harbourside Seniors Hub – Fingal Bay
- Support and assistance to navigate My Aged Care
Why families choose Harbourside
Local and trusted
We are based in Port Stephens and part of this community. Our team understands the local area and the people we support.
Strong clinical care
Our experienced nurses provide oversight and support to help you stay safe and well at home.
Allied health and physiotherapy
We have a strong focus on allied health, particularly physiotherapy, supporting mobility, strength and independence.
Not-for-profit and person-centred
We are here to provide quality care that puts people first — with dignity, respect and genuine relationships.
Our Home Care Services
We tailor our Home Care services to your needs, goals and preferences, and are here to support you in navigating My Aged Care every step of the way. This may include:
Domestic Assistance
Support with general household duties.
Personal Care
A range of respectful and gentle personal care services.
Meal Support
Assist in preparing healthy, balanced meals.
Respite
The provision of a temporary, short-term break for the primary care-giver.
Nursing and Clinical Care
Our experienced nursing staff have the experience to assist your healing or manage illnesses.
Medication Support
Regular assistance with your medications.
Transport
If there’s somewhere you need to be, or someone you need to see, we can help.
Physiotherapy and Allied Health
We can arrange specialist allied health care to assist with optimum wellbeing.
Social Support and Connection
Assisting to keep you entertained and connected to your community.
A more personal approach to care
With Harbourside, you are not just choosing a service — you are choosing a local team that takes the time to understand you.
We work alongside you to create a care plan that supports your health, independence and what matters most in your day-to-day life.
You’ll continue to receive the same trusted Home Care team and services, with the added clarity of the Support at Home system.
Understanding fees and pricing
Under Support at Home, providers set their own prices, which must be transparent and published. From 1 July 2026, government price caps will apply.
Clinical services such as nursing and allied health are fully funded by the government. Some people may contribute to other services depending on their individual circumstances.
We know aged care funding can feel confusing. Our team will take the time to explain:
- what services are fully funded
- what contributions may apply to you
- how to make the most of your available budget
We believe in helping you get the best possible value from your care — particularly during this transition period.
Already receiving Home Care or thinking of changing providers?
If you currently receive a Home Care Package or are moving into Support at Home, we can help you understand what this means and support you through the transition. If you are considering changing providers, we can guide you through the process — making it simple and stress-free.
Getting started is easier than you might think
1. Contact our team – Talk to us about your situation or the support you may need.
2. Understand your options – We’ll explain Support at Home, CHSP and guide you through My Aged Care.
3. Create your plan – We work with you to design a personalised Home Care plan.
4. Begin with confidence – our team coordinates your services and supports you every step of the way.
We’re here to make it simple
Aged care is changing, but what matters most stays the same — care that feels safe, respectful and personal. At Harbourside Port Stephens, we’re proud to provide local Home Care backed by clinical experience, allied health expertise and genuine care.
If you’d like to learn more or talk through your options, our team is here to help.